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:: Interactive Voice Response |
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Interactive Voice Response is the most demandable technology to interact users/ customers. Instead of attending individual calls from the customer or to call the clients individually. This requires the details of the customers in the database and it smartly integrate the voice with the available data and send to the desired client / multiple clients. It can replace heavy manpower and puzzled telephone calling. |
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How it Works? |
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The prior recorded common voice interacts and integrates with the database system as per the query and mix the sound signals with the data extracted from the database and sends voice response to the user. User has its fixed predefined access rights. |
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It simply connects to the database server through secure internet system which further connects to the IVR system who distributes the message to the users’ phone set. A working diagram is as below |
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Who must have? |
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This Technology is widely being used in Banking domain, telecom domain and other domains having its huge list of clients to let the updated schemes know. To give the information to the users like Account Balance, Last Transaction amount and many more. |
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